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Support Engineer

Type: Full-Time / Remote (South America)

Support Engineer will be responsible for providing customers guidance based on a thorough understanding of testRigor best practices to solve issues with the automation and monitoring of test cases using the testRigor platform.

Support Engineers will be in constant touch with the testRigor platform, so catching internal bugs and reporting them is part of the job. Support Engineers will be involved with different customers, learning all kinds of different business areas.

Responsibilities:

  • Participate in calls as a technical resource to account executives
  • Respond to customer queries on several digital platforms
  • Create automated test cases for testRigor’s customers or prospects using the provided documentation
  • Collaborate with the software engineering team on QA/Testing topics
  • Gather requirements, build testing solutions, and troubleshoot issues to deliver a high-quality product
  • Communicate technical concepts clearly to customers and prospects
  • Communicate issues clearly to internal stakeholders
  • Report issues through a formal bug tracking system and work with the engineering team to help isolate, debug, and resolve issues/bugs

Qualification:

  • Bachelor’s degree in Computer Science, Computer Engineering, or a related field in progress.
  • 2+ years of experience in a support related role
  • Comfortable working in a dynamic, fast-paced, changing environment
  • Strong customer focus, excellent problem solving, and analytical skills
  • Ability to work until the issue is resolved
  • Fluency in English Language is must!

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